Returns & Exchanges

At Fred Aldous, we want you to be completely satisfied with your creative supplies. If you are not happy with your purchase, you can return most items in their original condition within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number and specify if you prefer a refund or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened packaging, ensuring that all components are included and the parcel is securely sealed for transit.

• 3.
  Ship the Items

  Affix the provided return label or address the package to our warehouse, then drop it off at your nearest authorized carrier location; we recommend using a tracked service for peace of mind.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement items within 5 to 7 business days.